Shipping Policy

 

Thank you for visiting and shopping at Her High Maintenance.
We’re committed to delivering your favorite car accessories safely and on time.
Please read our shipping policy carefully to understand how your order will be processed and delivered.

1. Order Processing Time

All orders are processed within 1–3 business days.
You’ll receive a confirmation email once your order has been placed and another email with tracking information once it has been shipped.

Processing times may be slightly longer during holidays or high-demand periods.

2. Shipping Time

Our products are shipped directly from our trusted global suppliers and warehouses.
Estimated delivery time is usually:

  • United States: 7–15 business days

  • United Kingdom & Europe: 10–20 business days

  • Canada & Australia: 10–20 business days

  • Other countries: 15–25 business days

Please note: delivery times may vary slightly due to customs delays or local courier service.

3. Tracking Information

Once your order ships, you’ll receive an email with a tracking number and link to track your package.
Tracking may take 2–5 days to update after shipment.

If you haven’t received your tracking number within 5 business days, please contact us at support@herhighmaintenance.com.

4. Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and product weight.
We occasionally offer free shipping promotions, which will be clearly stated on the product page or during checkout.

5. Wrong Address Disclaimer

Please make sure your shipping address is correct before completing your order.
We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you entered the wrong address, contact us immediately at support@herhighmaintenance.com — we’ll do our best to help before the order ships.

6. Lost or Delayed Packages

If your order hasn’t arrived within the estimated time frame:

  1. Check the tracking link for updates.

  2. Contact your local postal office.

  3. If still unresolved, email us at support@herhighmaintenance.com and we’ll investigate with the carrier.

We are not responsible for shipping delays caused by customs, weather, or carrier issues.

7. Customs, Duties & Taxes

International shipments may be subject to import duties or taxes.
These charges are the buyer’s responsibility and vary by country.
We recommend checking with your local customs office for details before ordering.

8. Contact Us

If you have any questions about your order or shipping, please contact our support team:
📧 support@herhighmaintenance.com