Refund Policy

Thank you for shopping at Her High Maintenance.
We want you to love your purchase! If you’re not fully satisfied, please review our refund and return policy below.

1. Returns

We accept returns only for items that are:

Damaged, defective, or incorrect upon arrival, and
Reported within 7 days of delivery.

To start a return, please email us at support@herhighmaintenance.com with:

Your order number
A photo of the product issue
A brief explanation of the problem

Once approved, we’ll provide instructions on how to return your item.
⚠️ Please do not send products back to the manufacturer or without confirmation from our team.

2. Refunds

After we receive and inspect your returned item, we’ll notify you by email about your refund status.
If approved, your refund will be processed to your original payment method within 5–10 business days.

3. Non-Returnable Items

We cannot accept returns or refunds on:

Used or damaged items (not caused by shipping)
Products without original packaging
Sale or clearance items
Gift cards

4. Exchanges

We only replace items if they arrive defective or damaged.
If you need to exchange an item for the same product, email us at support@herhighmaintenance.com with a clear photo of the issue.

5. Late or Missing Refunds

If you haven’t received a refund yet:

Recheck your bank account or payment app.
Contact your bank or credit card provider — sometimes it takes a few days for processing.
If you’ve done all this and still haven’t received your refund, please contact us at support@herhighmaintenance.com.

6. Order Cancellations

You can cancel your order within 12 hours of placing it.
After processing or shipping, we can no longer cancel your order.

7. Shipping Costs

Shipping fees are non-refundable.
Return shipping costs are the customer’s responsibility unless the return is due to a mistake or defect on our part.

8. Contact Us

For any questions about our refund or return policy, feel free to contact us at:
📧 support@herhighmaintenance.com